GENERAL CONDITIONS


 

Article 1: General conditions application

The general conditions, as detailed in this document rules all bookings made on the website: www.io-n-joy.com.

Each customer acknowledge all conditions before making the booking, for himself and for each person included in the booking, according to law.

 

Article 2: Registering Conditions

All person over 18 years old, joining one of the IO n’ JOY activity confirm being in full command of his faculties.

Minors below 18 years old, represented by their parents or legal persons confirm being capable of riding a bicycle in public areas such as routes or paths.

Each person participating in one of IO n’ JOY activity fully confirm to have not received any medical prohibition for cycling activities.

 

Article 3: Booking and payment

Booking becomes effective once the booking and the payment has been finalized on our website www.io-n-joy.com or in one of our partners. 100% payment is requires to validate the booking.

 

Article 4: Rates

All rates are expressed in Euros, VAT included:

  • Adult ticket ( person more than 12 years old): €14.90 per person

  • Child ticket (between 6 and 12 years old): €9.90 per person

  • Child less than 6 years old: Free of charge

Any possible modification of VAT charges during the year will follow a modification of the total rate.

 

Article 5: Cancellation by customer

Any cancellation must by notified by e-mail and must gather all information about the cancelled booking.

A) cancellation before the activity:

If the cancellation from the client occurs more than 7 days prior to the activity, the total amount will be refunded, deducted of transaction fees from the pay-pal booking platform which is 4% of the total amount +0.25€ fix charge. (if the booking was made online)

If the cancellation from the client occurs less than 7 days prior to the activity, The total amount is kept by IO n’ JOY.

 

B) No-show

If the participant is not showing at the required start time, the activity can start without him and no refund could be asked. IO n’ JOY has the right to keep the amount of the booking or to suggest another activity date in the coming month, according to availability.

 

Article 6: Cancellation by IO n’ JOY

 

According to article L.121-20-4 of “Code de la Consommation”, the customer is informed that there is no retractation right applicable to recreational leisure activities. IO n’ JOY has the right , under circumstances such as bad weather conditions or technical issues, to modify the time and postpone the activity to another date.

Article 7 : Arrival

Participants must be on-site 15 minutes before departure time mentionned on the website

Article 8 : the activity

Participants must respect the rules of organisation mentionned at the start of the activity. The activity is 3 hours long on 12 to 14 kilometers ( 1h30 bicycle ride and 1h30 activities)

Children riding their own bicycle must be able to follow the group at the same speed. IO n’ JOY reserve the right to end the tour to the participants who are not able to follow the group due to restriction timing, Children less than 6 years old must be carried by their parents .

The bicycle is not included in the cycling tour.

 

Article 9 : Capacity

The booking states the exact number of participants. If this number is superior on-site, IO n’ JOY has the right to refuse these extra participants. This refusal cannot be considered as a modification of the contract from IO n’ JOY.

Article 10 : Animals

Animals are not accepted in this cycling gourmet tour. This refusal cannot be considered as a modification of the contract from IO n’ JOY.

 

Article 11 : Liability and insurance

Participants are covered from the start of the activity until the end. For more security, it is requires for all participants to have their personnal insurance.
Participants confirm to know the garanties of IO n’ JOY insurance :

Civil Liability during the cycling tour, including non-consecutive immaterial damage at a maximum of 300 000€,

IO n’ JOY decline all responsability in case of loss, theft or degradation of personal items.

 

Article 12 : Copyright

As participants of the IO n’ JOY cyling tour, you hereby authorised being photographed and filmed for marketing purposes. You have the right to disagree and need to mention it before the start of the activity.

 

Article 13 : Applicable law

IO n’ JOY general conditions are administered the current french law. Any disputes regarding their application has to be processed within the jurisdiction of the « Tribunal de Grande Instance » or « Tribunal de Commerce » of La Rochelle.